Return and Refund Policy

 At Be You, we want you to love your purchase. If you're not entirely satisfied, we offer flexible return options and a straightforward refund process. Please review the following guidelines: 

Returns:

 1. Eligibility: Items must be returned in their original condition, unworn, unwashed, and with all tags attached. Returns that do not meet these criteria may not be accepted.

 2. Time Frame: You may initiate a return within 14 days of receiving your order.

 3. Exchanges or Credit: You have the option to exchange your item for another product of equal or lesser value, or credit will be issued to your wallet for future purchases . 

 4. Initiating a Return: To start the return process, please contact our customer service team WhatsApp 0149737300 to request a Return Authorization Number (RA#). Returns without a valid RA# may not be processed.

 5. Return Shipping: The customer is responsible for return shipping costs unless the item received was damaged or incorrect.

 6. Sales Item: Sales item strictly not returnable.

 Refunds: 

1. Eligibility: Refunds will be issued only in cases where the item received is damaged or incorrect. 

2. Processing Time: Once we receive your returned item and inspect it, we will initiate the refund process. Refunds will be processed within 7-10 business days to the original payment method used for the purchase. 

Damaged or Incorrect Items:

 1. Notification: If you received a damaged or incorrect item, please contact us within 3 days of receiving your order. We will provide instructions on how to return the item(s) and resolve the issue promptly. 

2. Replacement or Refund: Depending on the availability of the product, we will offer a replacement or issue a refund for damaged or incorrect items.

 Contact Us: If you have any questions about our Return and Refund Policy or need assistance with a return, please contact our customer service team WhatsApp at 0169737300.

Our record purpose. 

Creating a Return Authorization Number (RA#) typically involves the following steps: 

1. Define the Process: Decide on the criteria for issuing RA#s, such as the timeframe for returns and eligibility requirements.

 2. Customer Request: When a customer contacts you to initiate a return, gather necessary information such as their order number, the reason for the return, and details about the item(s) being returned. 

3. Generate RA#: Assign a unique RA# to the return request. This number helps track the return throughout the process and ensures efficient handling. 

4. Communicate RA#: Provide the RA# to the customer along with instructions for returning the item(s). This can be done via email or through your website's messaging system. 

5. Record Keeping: Keep a record of issued RA#s along with corresponding return details for reference and tracking purposes. 

6. Track Returns: Monitor the return process, including when the item(s) are shipped back to you and when they are received and processed.

7. Resolution: Once the returned item(s) are inspected and processed, take appropriate action such as issuing a refund, providing an exchange, or issuing store credit. By following these steps, you can efficiently manage return requests and provide a seamless experience for your customers.